Privacy Policy

RelAI helps businesses manage customer conversations across messaging channels. This policy explains what information we collect, how we use it, and the choices available to users and connected businesses.

1. Who We Are

RelAI is operated by K.R.E.S.T Consulting (OPC) Private Limited. In this policy, "RelAI," "we," "us," and "our" refer to the RelAI service and its operator.

Contact: contact@krestconsulting.in

2. Scope

This policy applies to RelAI websites, dashboards, APIs, webhooks, and messaging integrations, including integrations with Instagram, Facebook, WhatsApp, and other customer communication channels that a business chooses to connect.

3. Information We Collect

• Business account information: business name, page/account identifiers, connected channel identifiers, settings, and integration status.
• Messaging data: customer messages, AI responses, connected business-owner replies, timestamps, sender identifiers, thread/conversation identifiers, attachments or metadata made available through the connected platform, and delivery status.
• Instagram automation data: comments, Instagram-scoped user IDs, selected menu responses, lead information, media and comment identifiers, automation activity, and referral or campaign metadata supplied by Meta.
• Knowledge base content: documents, FAQs, website content, product information, or other materials a business uploads or connects so RelAI can generate relevant responses.
• Technical data: IP address, browser or device metadata, logs, webhook events, API request metadata, error reports, and security audit information.

4. How We Use Information

We use information to provide, operate, secure, and improve RelAI; receive customer messages through connected platforms; generate AI-assisted responses; maintain conversation history and analytics; detect abuse; communicate with business administrators; and comply with legal, regulatory, contractual, and platform requirements.

5. Platform Data

When a business connects an Instagram, Facebook, WhatsApp, or other platform account, RelAI only accesses data that the business authorizes and that the platform makes available through approved APIs and permissions. RelAI does not sell platform data or use it for unrelated advertising.

6. AI Processing

RelAI may process messages and business knowledge base content with AI models to draft or generate responses. Businesses are responsible for configuring bot behavior and reviewing outputs where appropriate.

7. Sharing and Disclosure

We may share information with service providers, connected messaging platforms, business administrators, legal authorities where required, and successors in connection with a business transaction, subject to appropriate protections.

8. Data Retention

We retain information for as long as necessary to provide RelAI, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, misuse, loss, or alteration.

10. Your Choices and Requests

To request access, correction, deletion, restriction, or export of personal information, email contact@krestconsulting.in with the subject "RelAI Data Request."

11. Contact

K.R.E.S.T Consulting (OPC) Private Limited
Email: contact@krestconsulting.in